1Contact us
Privacy questions and account deletion: privacy@konhr.com · Delete your account
2Signing in
Which email and password do I use?
The work email your employer registered for you. If your account is new, open the invitation email and follow its link to set your password. If you work for more than one company on KonHR, the app asks which one to open after you sign in.
I forgot my password
On the sign-in screen tap Forgot password?, enter your work email, and open the link we send. The link works once and for a limited time. If no email arrives, your HR team can reset the password for you.
The sign-in code didn’t arrive
If your company uses two-step sign-in, a six-digit code is emailed to you each time you sign in. It expires after 10 minutes.
- Check your spam or junk folder.
- Wait a minute, then ask for a new code.
- Still nothing? Ask HR to check the email address on your account.
The app says my company’s account is suspended
Your employer’s KonHR subscription is paused. Your data is safe; please contact your HR team.
3Location and checking in
Why does the app ask for my location?
Only if your employer set you up to check in from your phone. When you tap the fingerprint, the app reads your location once to confirm that you are inside your workplace’s area, and saves it with that check-in. It never tracks you in the background. More in the privacy policy.
I tapped “Don’t allow”. How do I turn location on?
iPhone: Settings › KonHR › Location › While Using the App, and turn on Precise Location.
Android: Settings › Apps › KonHR › Permissions › Location › Allow only while using the app, and turn on Use precise location.
Then open the app and tap the fingerprint again.
It says “Outside the office area”, but I’m at work
- Make sure Precise Location is on (see above).
- Move near a window or step outside for a moment — GPS is weak deep inside buildings.
- Wait a few seconds and tap the fingerprint again.
If it keeps happening, ask HR to check your workplace’s location and radius in KonHR. The app shows how far you are from the area, which helps them.
It says “No shift today” and I can’t check in
The app takes a check-in only on a day you have a shift; it shows your next one. If you are working an extra day, ask your manager or HR to add the shift. If you worked without checking in, send a missing-punch request from the app afterwards.
There is no fingerprint button on my Home screen
Your employer records your attendance another way — usually a fingerprint machine at your branch — or your role does not need check-ins. The card on Home says which.
4Notifications
I don’t get notifications
iPhone: Settings › Notifications › KonHR › turn on Allow Notifications.
Android: Settings › Apps › KonHR › Notifications › turn them on.
In the app, Profile › Notifications lets you choose which notices you get. Battery saver and Focus modes can delay or hide them. Everything you missed is still in the app under the bell on Home.
How do I get fewer notifications?
In the app, go to Profile › Notifications and switch off the ones you don’t need, or turn notifications off for KonHR in your phone’s settings.
5Everything else
How do I switch between Arabic and English?
Profile › Language. Before you sign in, use the language button at the top of the sign-in screen.
My leave balance, salary or details look wrong
Your HR team keeps these records, so they are the ones who can correct them. Send them a request from the app or contact them directly.
Does the app work without a connection?
It opens and shows the last Home screen it saved, with a note saying when. Checking in and sending requests need a connection.